Contact our Friendly Team
Needing help on existing or future bookings? We’re here to help.
Do you have an upcoming stay?
If you have an upcoming stay, or general enquiry, please call our fantastic Customer Reservations Team on 0330 107 1599 or email us on email@example.com and we will be able to assist you.
Have a general enquiry?
Our frequently asked questions page can help you find a quick answer.
Change in working hours
Due to reduced team members, we have had to adjust our contact centre opening times, which for the time being are as follows:
Monday to Friday 8am - 6pm
Weekends 10am - 4pm
Please bear with us, you may experience longer waiting times than usual.
Looking to book a meeting or event?
Whether you're looking to book a meeting for 2 to 500 or planning your next special event, email our event planners on firstname.lastname@example.org
If you are in house at one of our hotels and have any issues or feedback, please bring this to attention of our dedicated hotel teams who will be always happy to assist you.
If you have recently been a guest at one of our hotels and wish to share feedback regarding your experience following your stay, please contact our Customer Experience Team via the form below or email us at
Please ensure that you provide the name of the hotel and booking reference.
Cancellation & Amendment Policy for our Offers
Best Available Rate
Our Best Available Rate is our fully flexible rate which is guaranteed to be the best rate when booking direct.
Our Best Available Rate can be cancelled up to 24hrs prior to arrival.
A credit or debit card is required to guarantee this booking, no charge will be taken unless your booking is cancelled after the cancellation deadline. You can cancel your flex rate booking up to 4pm one day prior to the day of arrival without penalty. If you fail to arrive or you cancel your reservation after 4pm one day prior to the day of arrival, you will be charged for your first night's accommodation.
Advance Purchase Rate
Our Advance Purchase Rate offers a discount off our Best Available Rate for advanced purchase.
Full prepayment is required at the time of booking. Our Advance Purchase Rate is non-cancellable, amendable or transferable and no refund or date change would be given.
Upon booking, you will be asked for a 25% deposit.
You can either, 7 days before arrival, amend your stay to an alternative date* or cancel your stay with a loss of deposit.
*NOTE: If you chose to move your arrival date, dates are subject to availability and may result in a higher or lower rate depending on the date chosen.