Access Statement

Accessibility at The Queens Hotel

We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to The Queens Hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

We are here to support your booking process, we can be contacted via a range of methods to support your needs. Our team is happy to assist you daily on Tel: 0113 243 1323. Alternatively, you may find it easier to contact our in house reservations team via email on, open during office hours the team will be able to check availability and ensure the correct accessible room is allocated for your stay.

Directions to The Queens Hotel are available by clicking here, or by calling the hotel on 0113 243 1323.

There is a level, paved ramp from the disabled parking into the hotel where the main entrance has four steps up to a manual revolving door and a ramp leading to a wheelchair accessible side door. Assistance may be required for those wishing to use the wheelchair accessible side door.

There is a secondary accessible entrance from within the train station. This entrance allows covered access straight from the train station. This door is electronically controlled by Reception with an intercom if assistance is required.

The hotel has no onsite parking available.  The nearest car park is Q-Park located on Sovereign Square which is 5 minute walk to the hotel. Is has 499 spaces. Another option is Leeds Railway Station Long Stay that is located 6 minute walk to the hotel and has 307 spaces. 

If you need assistance with luggage or equipment, our team of porters and concierge are on duty 24 hours.

The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 112cm high although check-in can also be completed whilst sitting at the lounge furniture in the lobby area. You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.

Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.

The following accessible aids are available at Reception:

  • Portable Induction Loop for use at Reception
  • Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm
  • An evac chair is also available to enable staff to assist with the emergency evacuation of disabled, if necessary.

The Queens Hotel has 6 purpose built disabled accessible rooms located between floors two to seven. If you would like to specifically book one of our access rooms please contact the hotel direct on 0845 034 5777.

In the event of fire alarm activation these rooms have a sounder. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door.

Public areas
There are no steps or slopes on the main corridors and public areas on the ground floor.

The Breakfast restaurant is located on the lower ground floor and can be accessed by the two main passenger lifts. The Grand Pacific Bar and Restaurant facilities are located on the ground floor but do have some steps but table service is offered. All lifts have audible enunciation and tactile buttons at standard height.

Accessible toilet facilities are located on the lower ground floor and at ground floor level.

There is good network coverage for mobile phones within the hotel. All networks work.

Conference, Banqueting & Meeting Rooms
Our meeting rooms are located on the ground and first floor and are fully accessible from Reception using the passenger lifts. The meeting rooms on the first floor are accessed via the lifts or staircase in reception. Wheelchair ramps are used to access our ballroom.  The Pateley room, Charlotte and Rochester are the only meeting rooms that cannot be accessed by wheelchair users.

Hearing loops are available upon request in advance. Lighting can be dimmed where required.

Please notify your conference or banquet contact for specific seating or staging requirements.

Accessible toilets are located on the ground and lower ground floor which are both accessed via the lift.

Alternative means of transport
If not travelling by car, the nearest bus stop is located at Leeds Railway Station at the side of the hotel and the bus routes from here take you to the White Rose Centre, Leeds Bradford Airport and a number of other locations outside Leeds.

An accessible taxi service is available from Amber Cars who can be contacted on 0113 231 1366.

The nearest train station is Leeds Railway Station, which is attached to the side of the hotel. The station concourse can be accessed from within the hotel without the need to venture outside The Queens Hotel building.

The town centre is a minute walk from the hotel entrance.

Contact Information

The Queens Hotel
City Square

Telephone: 0113 2431323

Local carers:
Leeds centre for the blind - 0113 2144544
Leeds Social Services - 0113 2224401
Leeds centre for the deaf - 0113 2433828

Local equipment hire companies:
Leeds Wheel Chair Services for long and short term hire - 0113 2063855
Shop mobility hire of mobility scooters - 0113 2460125
Universal - for hearing loops etc - located at The Queens Hotel.

Local public transport numbers:
Bus: Metro Line (routes and timetables) 0113 2457676 other information 0845 6045460                                           
Train: National rail enquiries: 0845 7484950 National helpline 08457 114141
Access Bus service for transportation throughout Leeds - 0113 3481903,

Local accessible taxi numbers:
Amber Cars 0113 2311366 
City Cabs on 0113 2455155