What you need to know
Got a burning question? It might be one we’re heard before. Have a scan of our FAQs before you pick up the phone – we’re way ahead of you.
Do you have car parking?
The post codes to the nearest car parks to the hotel are:
- NCP short or long stay at Leeds Rail Station - LS1 4HT or
- Q-Park, Criterion Place - LS1 4AG.
30% discount for parking at Q Park Sovereign Square with code QHSS30 by booking directly via their website below.
20% discount rate for our guests with Train Station car park. The ticket has to be validated in their office inside the train station, they are open 24hrs.
How far are you from the train station?
Not far at all. We have an entrance located within the train station directly into the hotel which means you do not have to step outside.
How far are you located from the city centre?
We are located in the city centre, our address is No1 City Square.
How far is the arena?
About a 15min leisurely walk, a taxi will take around 4 minutes and cost £4.00.
What time is check in?
Check in is from 3pm, but our concierge is more than happy to store you bags on arrival. We do have a guarantee early check which is chargeable and bookable through our reception in advance of your arrival day.
What time is check out?
Check out is 11am although we do offer a late check out service subject to availability for an additional cost.
Do you have any leisure facilities?
We have a gym on site free for guests to use.
Can we leave our bags with us before check in or after check out?
Yes you can, our concierge team will store these safely for you.
What time does breakfast start?
Mon-Fri 6.30-9.30am, Sat & Sun 7.30-10.30am
Do you cater for dietary requirements?
Yes we do, please contact the hotel prior to arrival so we can arrange this for you.
How much is breakfast?
£15.00 per person.
Do you offer room service?
Yes we do, although this is separate to our Grand Pacific restaurant. Room service is available until 10pm and drinks until 11pm.
What is the maximum number of people you can fit into your main function suite?
Our spectacular Ballroom is able to host 450 for a dinner dance, 500 for a conference meeting.
Do you provide feather pillows?
Yes – upon request.
What is the cancellation policy for rooms?
You can view the Cancellation & Amendment Policy for our Offers here.
Does the hotel have disabled access?
Yes, we offer a range of facilities for guests. Please contact our friendly customer care team for more detail 0330 107 1599.
How far are we from the airport?
We are 11 miles/18 km away from Leeds Bradford Airport, a taxi will cost around £25.00.
How long does it take on the train from London to Leeds?
2hrs, 18 minutes.
How frequent are the trains from London to Leeds?
There are over 30 direct services each day.
How far is the hotel from Manchester Airport?
57 miles, 1 hour, 5 minutes.
How far is the shopping centre?
Trinity Shopping Centre is on the doorstep, just a few short steps away.
Where can I get a map of the town centre?
Our Front office team will be able to assist you with maps for the surrounding area.
How far is Elland Road from the hotel?
2.4 miles, 8 minutes by car or a 40 minute walk… follow the crowd.
How far is Headingly Stadium for the Cricket and Rugby from the hotel?
2.6 miles, 11 minutes by car.