Accessibility at The Queens Hotel

Accessibility at The Queens Hotel
We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to The Queens Hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Booking
We are here to support your booking process, we can be contacted via a range of methods to support your needs.

Our team is happy to assist you daily on Tel 0113 2431323.

Alternatively you may find it easier to contact our in house reservations team via email on [email protected], open during office hours the team will be able to check availability and ensure the correct accessible room is allocated for your stay.

Arrival
Directions to The Queens Hotel are available by clicking here, or by calling the hotel on 0113 2431323

As you arrive at The Queens Hotel, there is a lay by located directly outside the main entrance for dropping off and picking up only. This has a dropped kerb. There is a level, paved ramp from the disabled parking into the hotel where the main entrance has four steps up to a manual revolving door and a ramp leading to a wheelchair accessible side door. Assistance may be required for those wishing to use the wheelchair accessible side door.

There is a secondary accessible entrance from within the train station. This entrance allows covered access straight from the train station. This door is electronically controlled by Reception with an intercom if assistance is required.

The main hotel car park, of which there are 80 spaces, is located below the hotel.  Guests should park their cars in the drop off point at the front of the hotel and a member of our Concierge team will valet park your car at The Queens Hotel.

If you need assistance with luggage or equipment, our team of porters and concierge are on duty 24 hours.

Reception
The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 112cm high although check-in can also be completed whilst sitting at the lounge furniture in the lobby area.

You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.

Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.

The following accessible aids are available at Reception:

•Portable Induction Loop for use at Reception

•Vibrating Pad to assist waking guests with hearing disabilities in the event of a fire alarm

•An evac chair is also available to enable staff to assist with the emergency
evacuation of disabled, if necessary.

In front of the reception and to the left of the concierge desk are the lifts to
all floors for bedrooms, restaurant and meeting rooms.

Bedrooms
The Queens Hotel has 5 purpose built disabled rooms located between floors two to seven.

If you would like to specifically book one of our access rooms please contact our UK call centre on 0845 034 5777

In the event of fire alarm activation these rooms have a sounder. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door.

 

Public areas

There are no steps or slopes on the main corridors and public areas on the ground floor. The majority of the public areas are carpeted.

The restaurant is located on the lower ground floor and can be accessed by the two main passenger lifts. The hotel bar and lounge facilities are located on the ground floor but do have some steps but table service is offered.

All lifts have audible enunciation and tactile buttons at standard height.

Accessible toilet facilities are located on the lower ground floor and at ground floor level.

There is good network coverage for mobile phones within the hotel. All networks work.

Conference, Banqueting & Meeting Rooms
Our meeting rooms are located on the ground and first floor and are fully accessible from Reception using the passenger lifts. The meeting rooms on the first floor are accessed via the lifts or staircase to the left of reception. Wheelchair ramps are used to access our ballroom.  The Pateley room, Charlotte and Rochester are
the only meeting rooms that cannot be accessed by wheelchair users.

Hearing loops are available upon request in advance. Lighting can be dimmed where required.

Please notify your conference or banquet contact for specific seating or staging requirements.

Accessible toilets are located on the ground and lower ground floor which are both accessed via the lift.

Alternative means of transport
If not travelling by car, the nearest bus stop is located at Leeds Railway Station at the side of the hotel and the bus routes from here take you to the White Rose Centre, Leeds Bradford Airport and a number of other locations outside Leeds.

An accessible taxi service is available from Amber Cars who can be contacted on 0113 2311366.

The nearest train station is Leeds Railway Station, which is attached to the side of the hotel. The station concourse can be accessed from within the hotel without the need to venture outside the Queens Hotel building.

The town centre is a minute walk from the hotel entrance.

Contact Information
The Queens Hotel
City Square
Leeds
LS1 1PL

Telephone: 0113 2431323
Fax: 0113 2425154
Email:[email protected]
Website: www.qhotels.co.uk

Local carers: 
Leeds centre for the blind - 0113 2144544
Leeds Social Services - 0113 2224401
Leeds centre for the deaf - 0113 2433828

Local equipment hire companies:
Leeds Wheel Chair Services for long and short term hire - 0113 2063855
Shop mobility hire of mobility scooters - 0113 2460125
Universal - for hearing loops etc - located at the Queens hotel

Local public transport numbers:
Bus: Metro Line (routes and timetables) 01132457676 other information 08456045460                                            
Train: National rail enquiries: 08457484950 National helpline 08457 11 41 41
Access Bus service for transportation throughout Leeds - 0113 3481903, [email protected]

Local accessible taxi numbers:
Amber Cars 0113 2311366  
City Cabs on 0113 2455155