FAQs

What you need to know

Planning a visit to Leeds? We've got you covered. From finding us at Leeds Train Station to checking in, dining with us or exploring the city, you'll find answers to some of our most frequently asked questions below.
And if there's anything else you'd like to know, our friendly team is always happy to help.

Where is The Queens located?

You'll find The Queens in City Square, Leeds, LS1 1PJ, right in the heart of the city. Overlooking the iconic City Square and directly connected to Leeds Train Station, we're perfectly placed for exploring everything Leeds has to offer, whether you're visiting for business, shopping, dining or a weekend away.

Is The Queens connected to Leeds Train Station?

Yes! The Queens is directly connected to Leeds Train Station through our own private entrance from the station concourse. You can step straight from the station into the hotel without going outside, making your arrival wonderfully easy, especially if you're travelling with luggage or visiting on a rainy Yorkshire day.

Is there parking available at The Queens?

While we don't have on-site parking, there are convenient options nearby.

Guests can park at Q-Park Sovereign Square (LS1 4AG) and receive 30% off when booking directly through the Q-Park website using code QHSS30.

Alternatively, APCOA Long Stay at Leeds Rail Station (LS1 4HT) offers our guests 20% off parking. Simply use code QUEENS24 for 24 hours or QUEENS48 for 48 hours at the payment machine.

Both car parks are within easy reach of The Queens.

Can I be dropped off outside The Queens?

Due to the pedestrianisation of City Square, vehicles can no longer stop directly outside our main entrance. We recommend using the pick-up and drop-off area at Leeds Train Station instead. From there, you can reach The Queens through our private entrance on the station concourse, opposite Leon.

How far is The Queens from First Direct Arena?

First Direct Arena is approximately a 15-minute walk from The Queens, making us a great base for concerts, comedy shows and live events in Leeds. After a brilliant night out, you'll be just a short stroll from the comfort of your room.

How far is The Queens from Leeds Bradford Airport?

Leeds Bradford Airport is approximately 8 miles from The Queens by road, depending on the route. Taxis and public transport connections are available between the airport and Leeds city centre, with journey times varying according to traffic and the service you choose.

How far is The Queens from Manchester Airport?

Manchester Airport is approximately 57 miles from The Queens by road, with the journey usually taking around an hour or more depending on traffic. If you're travelling by train, you can arrive at Leeds Train Station and walk directly into the hotel through our private station entrance.

How long does it take to travel from London to The Queens by train?

Direct trains from London King's Cross to Leeds typically take around 2 hours and 15–30 minutes, depending on the service. Once you arrive at Leeds Train Station, you can walk straight into The Queens through our private entrance, without needing a taxi or stepping outside.

Are there direct trains from London to Leeds?

Yes, regular direct train services run between London King's Cross and Leeds throughout the day. Journey times and frequencies vary, so we recommend checking the latest timetable before travelling. The Queens is directly connected to Leeds Train Station, making us an especially convenient choice for visitors travelling from London.

Is The Queens close to Trinity Leeds?

Yes! Trinity Leeds is just a couple of minutes walk from The Queens. With a fantastic selection of shops, restaurants and entertainment, it's one of the city's most popular shopping destinations. Our central location also puts you within easy reach of Leeds' independent boutiques, historic arcades and vibrant shopping streets.

How far is The Queens from Elland Road?

Elland Road, home of Leeds United Football Club, is approximately 2.4 miles from The Queens. The stadium is accessible by taxi, public transport or on foot, although we'd recommend allowing extra travel time on matchdays.

How far is The Queens from Headingley Stadium?

Headingley Stadium, home to major cricket and rugby fixtures, is approximately 2.6 miles from The Queens. You can reach the stadium by taxi or public transport from Leeds city centre, making us a convenient base for a sporting weekend.

Can you help me find my way around Leeds?

Of course! Our friendly reception and concierge team will be delighted to help you explore Leeds. Whether you're looking for shopping recommendations, restaurants, local attractions or transport advice, we're always happy to point you in the right direction.

Are there electric vehicle charging points near The Queens?

Yes, electric vehicle charging points are available near The Queens, including facilities on New Station Street. As availability, charging speeds and prices can vary, we recommend checking with the charging provider before travelling.

What time is check-in at The Queens?

Check-in at The Queens is from 3pm. Arriving early? No problem. Our concierge team will be happy to look after your luggage while you head out to explore Leeds, enjoy a bite to eat or make yourself at home in the hotel until your room is ready.

What time is check-out at The Queens?

Check-out is at 11am. If you'd like a little longer with us, late check-out may be available for an additional charge, subject to availability. Just speak to our reception team and we'll do our best to help.

Can I leave my luggage at The Queens?

Absolutely! We're happy to store your luggage before check-in or after check-out. Whether you're arriving early or making the most of your last few hours in Leeds, our concierge team will look after your bags so you can explore the city hands-free.

Does The Queens have a gym?

Yes, we have an on-site gym available for hotel guests to use free of charge. Whether you're keeping up with your usual fitness routine or squeezing in a quick workout before heading out, our gym is there when you need it.

Does The Queens have a spa?

We don't currently have an on-site spa, but there's still plenty to enjoy during your stay, from our beautifully designed bedrooms to our on-site gym and dining at Cinnamon Kitchen Leeds.

Does The Queens offer room service?

Yes! If you fancy a relaxed evening in, you can enjoy room service from the comfort of your bedroom. Food is available to order until 9:30pm, with drinks service available until 11:30pm.

Does The Queens offer hypoallergenic bedding?

Yes, hypoallergenic bedding can be arranged on request. Our standard bedding includes feather duvets and pillows, so if you have an allergy or would prefer a feather-free option, please let us know before your arrival and we'll be happy to help.

Is The Queens wheelchair accessible?

We offer a range of accessibility facilities to help make your stay as comfortable as possible. As everyone's requirements are different, we'd recommend contacting our team on 0113 243 1323 before booking. We'll be happy to discuss your individual needs and advise on suitable rooms, entrances and facilities.

Are there any benefits to booking directly with The Queens?

Yes! When you book directly with The Queens, you can enjoy exclusive benefits through The Queens Club. Membership is free and includes access to savings of up to 15% on our best available rates, members-only offers and complimentary room upgrades, subject to availability. It's our way of saying thank you for booking directly with us.

What is the cancellation policy at The Queens?

Our cancellation policy depends on the rate and booking conditions you choose. Our standard flexible rate currently allows you to cancel until 4pm on the day before arrival without penalty. Other rates and special offers may have different terms. We recommend checking the cancellation conditions shown when booking or reviewing the Cancellation & Amendment Policy for our rooms here.

Is The Queens dog-friendly?

Yes! We know that four-legged companions are part of the family, and we're delighted to welcome dogs to The Queens. If you're planning to bring your dog along, please take a look at our Dog Policy before booking for details about applicable charges, where dogs are permitted and everything you need to know for a comfortable stay together.

View our Dog Policy

Does The Queens have a restaurant and bar?

Yes! The Queens is home to Cinnamon Kitchen Leeds, a modern Indian restaurant and bar from renowned chef Vivek Singh. Bringing together vibrant Indian flavours, seasonal ingredients and contemporary dining, Cinnamon Kitchen is perfect for everything from a relaxed lunch or evening meal to cocktails and special celebrations.

What are the opening hours of Cinnamon Kitchen Leeds?

Cinnamon Kitchen Leeds is open Monday to Saturday from 12 noon until 1am, and Sunday from 12 noon until midnight. Restaurant and kitchen service times may differ from bar opening hours, so we recommend checking ahead if you're planning a visit.

Can I book a table at Cinnamon Kitchen Leeds?

Of course! You can reserve a table at Cinnamon Kitchen Leeds through the restaurant's website here or by calling 0113 391 7411. Whether you're planning a romantic dinner, a business lunch or an evening with friends, the team looks forward to welcoming you.

Does Cinnamon Kitchen Leeds cater for dietary requirements?

Yes, Cinnamon Kitchen Leeds offers options for vegetarian, vegan and gluten-free diners and can assist with a range of dietary requirements. If you have a food allergy, intolerance or specific dietary need, please let the restaurant team know when booking so they can advise you on suitable dishes.

Can I book Cinnamon Kitchen Leeds for private dining or a group celebration?

Yes! Cinnamon Kitchen Leeds welcomes group bookings and private dining enquiries. Whether you're planning a special celebration, corporate dinner or gathering with friends, the team can help you explore the options available. For enquiries, email hello@cinnamonkitchenleeds.co.uk.

Is Grand Pacific still open at The Queens?

No, Grand Pacific has now closed. We're delighted to be home to Cinnamon Kitchen Leeds, a contemporary Indian restaurant and bar from chef Vivek Singh, bringing vibrant flavours and a fresh dining experience to The Queens.

What time is breakfast served at The Queens?

Breakfast is served daily at The Queens, so whether you're heading to an early meeting or enjoying a leisurely morning, we've got your day off to a great start.

Monday to Friday: 6:30am–10am Saturday and Sunday: 7:30am–10:30am

How much does breakfast cost at The Queens?

Breakfast is currently priced at £16.95 per person. Breakfast is also included in selected room rates and packages, so it's worth checking your booking confirmation to see what's included in your stay.

Can The Queens cater for special dietary requirements?

Yes, we're happy to help with a range of dietary requirements. If you have a food allergy, intolerance or specific dietary preference, please let us know before your arrival so our team can discuss the options available and help you enjoy your stay with confidence.

Does The Queens have meeting and conference facilities?

Yes! The Queens offers a collection of meeting and event spaces in the heart of Leeds city centre, suitable for everything from small business meetings to large conferences and corporate celebrations. With direct access to Leeds Train Station, stylish event spaces and 232 bedrooms and suites, we're perfectly placed to bring people together from across the UK.

How many guests can The Queens accommodate for events?

Our magnificent Queens Ballroom can accommodate conferences for up to 500 guests, depending on the layout, and dinner dances for up to 450 guests. We also offer a selection of smaller meeting and event spaces, making The Queens a flexible choice for conferences, corporate gatherings, private celebrations and special occasions.

Is The Queens suitable for corporate events in Leeds?

Absolutely! With a central Leeds location, direct access to Leeds Train Station and a range of flexible meeting spaces, The Queens is an ideal setting for corporate events. From board meetings and training sessions to conferences and gala dinners, our experienced events team can help you plan an occasion to remember.

Can I host a private celebration at The Queens?

Yes! Whether you're planning a milestone birthday, anniversary, private dinner or special celebration, The Queens offers beautiful event spaces in the heart of Leeds. Our dedicated events team will be happy to discuss your plans and help you find the right space for your occasion.

Do you have any sustainability accreditations?

Yes. The Queens Hotel has achieved Gold status with both Green Tourism and Green Meetings. We also hold Silver status in the Greengage ECOsmart accreditation and Green Key certification.